Privacy Policy

MAGGIE SOLUTIONS is the controller of your personal data collected through this website (maggiesolutions.com). We are registered and operating from Sofia, Bulgaria.

Contact: info@maggiesolutions.com | +359 882643897

We may collect the following categories of personal data:

• Contact information — name, email address, phone number (when you complete our contact form)

• Usage data — pages visited, time on site, browser type and device (via analytics cookies, only if you consent)

• Communications — any messages you send us through the contact form or by email

• Technical data — IP address, browser identifier, referring URL

We use your personal data to:

• Respond to enquiries and provide requested services

• Send relevant proposals, quotes, or follow-up communications

• Improve our website and services through analytics

• Comply with legal obligations under Bulgarian and EU law

We do not sell, rent, or trade your personal data to third parties.

We process your data on the following legal bases (GDPR Article 6):

• Contractual necessity — to fulfil service agreements

• Legitimate interests — to respond to enquiries and improve our services

• Consent — for optional analytics and marketing cookies

• Legal obligation — where required by law

We use the following types of cookies:

Essential cookies — necessary for the website to function correctly. These cannot be disabled.

Analytics cookies — help us understand how visitors interact with our site (e.g., pages viewed, time spent). We use this data in aggregate, anonymised form.

Marketing cookies — used to deliver personalised advertisements and measure campaign performance.

You can change your cookie preferences at any time using the cookie banner on our website.

We retain personal data only for as long as necessary:

• Contact form enquiries — up to 3 years unless a service contract is established

• Contract-related data — up to 7 years in accordance with Bulgarian accounting law

• Analytics data — aggregated and anonymised, retained indefinitely

We may use third-party tools that process data on our behalf:

• Vercel — website hosting (servers located in the EU/US)

• OpenAI — AI chat assistant (messages are processed via OpenAI's API)

• Email providers — for delivering contact form submissions

Each provider is bound by data processing agreements and adequate safeguards.

As a data subject in the EU/EEA you have the right to:

• Access — request a copy of your personal data

• Rectification — correct inaccurate or incomplete data

• Erasure — request deletion of your data ("right to be forgotten")

• Restriction — limit how we process your data

• Portability — receive your data in a machine-readable format

• Objection — object to processing based on legitimate interests

• Withdraw consent — at any time, without affecting previous processing

To exercise any right, contact us at info@maggiesolutions.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including TLS encryption, access controls, and regular security reviews.

You have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP):

Website: www.cpdp.bg

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use of our website after changes constitutes acceptance of the updated policy.